Refund policy

At Lattelys, we maintain high hygiene and quality standards. As our products are consumable items, we follow a strict no-return policy.

1️⃣ No Refund Policy

• All sales are final.

• We do not offer refunds under any circumstances.

2️⃣ Damaged or Incorrect Orders

• Customers must notify us within 24 hours of delivery if the product is damaged or incorrect.

• Clear photos and order details must be shared as proof.

• Complaints raised after 24 hours will not be considered.

• If approved, we will offer replacement only (no refunds).

3️⃣ Exchange Eligibility

• Exchanges are only applicable if:

• The product is unopened

• The seal is intact

• The item is in its original packaging

• Exchange requests must be made within 7 days of delivery.

• Customers are responsible for return shipping charges (if applicable).

4️⃣ Non-Eligible Cases

We do not accept exchanges or complaints for:

• Opened or used products

• Broken seals

• Change of mind

• Personal taste preferences (flavor dislike)

• Minor packaging variations that do not affect product quality